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US-NJ-CINNAMINSON
Job ID
36602
Category
Clerical
Shift
1
Type
Full Time
Department Name
EMERG MED Urgent Care Ciinnam

Short Description

Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines

 

Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments

 

Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider

 

Verify insurance coverage and demographic information

 

Collect and receipt patient payments

 

Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly

 

Schedule patients for appointments with community services when appropriate

 

Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient

 

Inform patients of billing policies and managed care referral and/or pre-authorization requirements

 

Assists patients and their families with obtaining referrals from PCP to needed specialist when needed

 

Provides support and counseling to patients and families as appropriate

 

Communicates with referring providers as appropriate to address patient and physician needs

 

Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care

 

Serves as a resource for community resources

 

Track and report weekly on all scheduled services

 

Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services

 

Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope

Special Requirements

Scheduled Days / Hours: Varies every other weekend

 

Education:

High school diploma required; some college preferred.

Experience:

Minimum 3 yrs experience in a high volume ambulatory medical practice, emergency department, or hospital admissions,

Required License/Certifications/ Registration:

N/A

Other Qualifications:

Excellent customer service, analytical and organizational skills. Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and pre authorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. Ability to multi-task in fast-paced environment, and work any shift, as needed.

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