Location US-NJ-CAMDEN
    Job ID
    Full Time
    Department Name
    ABS Admin 100 Federal Street
  • Short Description

    Acts in lead position to other Insurance Specialists ABS, coordinating daily work assignments and facilitating resolution of any problem accounts or issues.


    Trains new employees on Insurance Specialist job functions, policies, procedures, tools and systems.


    Prepares training and reference materials, and keeps all information current.


    Performs all duties of Insurance Specialist ABS, including but not limited to the following:

    • Verifies insurance eligibility and plan benefits.
    • Contacts patients with inactive insurance coverage to obtain updated insurance information
    • Validates coordination of benefits between insurance carriers.
    • Explains insurance plan coverage and benefits to patients, as necessary.
    • Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper.
    • Creates referrals for patients having a Cooper PCP. Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers.
    • Refers patients with less than 100% coverage to Financial Screening Navigators.
    • Identifies copayment, deductible and co-insurance information.
    • Collects and processes patient liability payments prior to service.        

    Special Requirements

    Scheduled Days / Hours: M-F


    High school diploma required. Bachelor’s degree preferred.


    3-5 years insurance verification or registration experience in a hospital or physician office.


    Working specifically with medical insurance plans & products, coordination of benefits guidelines, and requirements for authorizations, pre-certifications and referrals.


    Proficiency in working with payor on-line portals, as well as NaviNet, Passport, or other third party eligibility and pre-certification systems required.


    Proficiency in IDX Flowcast, Imagecast, and EPIC EMR systems preferred.



    Excellent verbal and written communication skills.


    Detail oriented; ability to multi-task using multiple information systems.


    Working knowledge of medical diagnoses and procedural codes.


    Proficiency in use of MS Office Word, Excel, Outlook, Access and Power Point.


    Ability to organize, take independent action and project Cooper values to customers and co-workers.


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