PATIENT SERVICES REP

US-NJ-Cherry Hill
Job ID
38415
Category
Clerical
Shift
1
Type
Full Time
Department Name
Ambulatory Serv 1 Cooper Plaza

Short Description

     This position has a strong emphasis on customer service to our patients.

 

     Must ensure quality patient scheduling, positive telephone etiquette and customer

     satisfaction in support of the mission of Cooper University Hospital. 

 

     Serve as the front line contact person for all incoming patients. 

 

     Greet, register, schedule, collect point of service copays and provide general information to

     patients and their families using AIDET.

 

     Must have the ability to be organized, take independent action and project Cooper’s values

     to both customer and co-workers.

 

 

     Serves as patient’s non-clinical navigator during discharge coordination.

Special Requirements

Scheduled Days / Hours: Monday - Friday 8 am to 5 pm.

 

Education:

High School Diploma or equivalent required.

Experience:

Minimum one year of recent registration or billing experience working in a medical facility preferred.

 

Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.

 

Epic experience preferred.

 

Excellent organizational, written/verbal communication and teamwork skills.

 

Demonstrated performance of excellent customer service skills.

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