Greet, smile and make the patient/family and visitor feel welcome.
Listen to customer’s request and offer assistance.
Create a secure building with great attention to the visitor restriction list and update 2nd floor waiting area and operators.
Answer telephones and distribute visitor/patient passes following current policy and procedure.
Provide escort (wheelchair assist/walking assist) to department and/or coordinate escort services with Patient Transport.
Distribute map and information for amenities, visiting hours and parking.
Offer clear directions, call taxi cabs, print info from Internet as requested, such as bus schedules, health system programs, etc. promoting a concierge type service.
Insures all customer needs are being met offering assistance when necessary or requested.
All resources and visitor passes are created, updated and maintained.
Scheduled Days / Hours: Rotating Shifts
High School Diploma or Equivalent required, AAS preferred.
2 years experience as a receptionist in a hospital, large physician office, or related customer service field.
Excellent oral and written communication skills, computer literate, comfortable with Microsoft Office software.
Self-starter requiring limited supervision.
Ability to work in a fast paced environment.
Excellent verbal communication and interpersonal skills required, and Computer skills required.
Must possess a strong social orientation, ability to multi-task and handle high-stress environment.
Must be detail-oriented. Knowledge of medical terminology preferred.