Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24/7 environment.
May supply information to callers and record messages.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Manage multiple incoming phone lines; greet callers, answers routine questions, forwards calls and takes messages.
Work the hospital’s paging system and handle general clerical tasks.
Relay and route written and verbal messages.
Scheduled Days / Hours: 24/7 operation rotating shifts
High school diploma or equivalent required.
2 years experience as a switchboard or call center operator, and/or answering service experience in a hospital, large physician office, or related customer service field.
Experience in TeleDirectory or similar telephone console system preferred.
Excellent verbal communication and interpersonal skills required.
Must possess a strong social orientation, ability to multi-task and handle high-stress environment. Must be detail-oriented.
Knowledge of medical terminology preferred. Computer skills required.