OUTREACH HEALTHCARE ASSISTANT

US-NJ-Camden
Job ID
39120
Category
Professionals
Shift
1
Type
Full Time
Department Name
URBAN HLTH INST Care Mgmt.

Short Description

The Outreach Healthcare Assitant will primarily be working with patients specifically receiving care from UHI’s addiction medicine providers. The OHA will work closely with medical providers, primary care teams, health coaches, and other agencies to improve patient care and outcomes. The OHA will provide support to patients and their families to help teach and train in areas of health literatcy, health behavior modification, social skills and other health and life skills needed to manage health conditions and addiction. This position may work in various settings, including the hospital, primary care and specialty care practices, and community settings.

 

Job Duties:

  • Responsible for assuring adherence to hospital/departmental policies with regard to safety, drug storage and front desk operation.
  • Coordinates receptionist and clerical responsibilities for addiction treatment program  
  • Identify unique needs of patients and directs them to appropriate patient support services (sources for emotional, financial, administrative or cultural support).
  • Build and maintain positive working relationships with the patients providers, nurse case managers, agency representatives, supervisors and office staff
  • Help patients develop health management plans and goals
  • Follow-up with health management/care plans with both patients and providers
  • Coach patients in effective management of their chronic health conditions and self-care
  • Assist patient in understanding care plans and instructions
  • Work collaboratively and effectively within a team
  • Help patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
  • Continuously expand knowledge and understanding of community resources and addiction
  • Facilitate communication and coordinate services between providers
  • Motivate patients to be active, engaged participants in their health
  • Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions

Other duties as assigned

Special Requirements

Scheduled Days / Hours: M-F;

Education:

Completion of Medical Assitant training program; some college courses preferred

Experience:

At least 2 years as medical assistant in family practice

Some experience in mental health or substance abuse treatment preferred

Required License/Certifications/ Registration:

NJ certification as medical assitant

Bilingual (Spanish)

First Aid certification up to date

Other Qualifications:

•          Background check and fingerprinting

•          Strong interest in mental health and addiction

•          Familiar with Camden city and Camden area resources required

•          Ability to follow detailed directions and protocols

•          Some flexibility in scheduling; able to work some evenings

•          Bilingual (Spanish)

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