Utilize the Paperless Collection System (PCS) or other tools as assigned to identify and resolve past due accounts by determining how the accounts should be handled in accordance with the CBO policies and procedures.
Investigate and document errors in accounts to ensure records are accurately corrected.
Document and maintain log of issues that delay payment; follow-up on missing information.
Perform financial counseling for self-pay patients and establish payment plans if applicable.
Request and print collection/follow-up letters in accordance with CBO policies and procedures.
Assign self-pay accounts to a collection agency in accordance with the CBO policies and procedures.
Report and discuss any problem accounts or relevant issues to management for resolution.
Contact financially responsible parties to resolve delinquent accounts.
Contact payers to resolve issues/problems such as unclear EOB's, covered benefits, referral and authorization issues, and to verify payment status.
Appeals are prepared with appropriate documentation or refunds are processed as appropriate.
Scheduled Days / Hours: mon - fri 8a-430p
High School Diploma or Equivalent required.
2 - 3 years in accounts receivables resolution is required.
Experience should be well rounded with an understanding of all functions of billing processes including, but not limited to, basic coding knowledge, medical terminology, reimbursement analysis, experience with appeals process, credit balances, billing regulations, etc.
Abe to perform basic mathematical calculations is required.
Excellent oral and written communication skills with strong analytical skills.
Computer literate, comfortable with Microsoft Office software.