Participate in Desktop / Applications Support On-Call Rotation.
Microsoft Certified Systems Administrator (MCSA) or
Microsoft Certified Desktop Support Tech (MCDST) or
Microsoft Certified IT Professional (MCITP) [Enterprise Desktop or Support] or
Microsoft Certified Systems Administrator (MCSE) or
Microsoft Certified IT Professional (MCITP) [Enterprise or Server Administrator].
Scheduled Days / Hours: M-F 40 hours per week
Bachelor of Science Degree required, or 8 years experience.
4-6 years experience in IT desktop support/engineering roles.
Expert knowledge of supporting Windows Client Platform (Windows XP, Vista, 7).
Technical knowledge of software packaging technologies: Wise Studio, SMS Installer, MSI, Admin Studio etc.
Technical knowledge of scripting technologies: VB Script, PowerShell, Perl etc.
Technical knowledge of imaging technologies: Ghost, Sysprep, Image X, etc.
Ability to act as a technical lead for Desktop Support Technicians.
Ability to act as a liaison between Desktop, Server, Security and Applications team.
Experience with SMS or SCCM strongly preferred.
Experience with SCOM a plus.
Strong Documentation Skills.