Location US-NJ-CAMDEN
    Job ID
    Full Time
    Department Name
    Information Technology
  • Short Description


    • Create and maintain hardware standards and enterprise images for desktop environment.


    • Gather functional requirements from user community and IT to address common desktop problems.


    • Develop, Create, Maintain and test software packages for primary applications.


    • Perform large scale targeted distributions of software.


    • Write and troubleshoot complex scripts for automating desktop deployment.


    • Utilize configuration management and release management processes.


    • Contribute to migration architecture and planning for desktop environment.


    • Document technical environments, processes and procedures.


    • Develop and maintain all necessary engineering documentation for both proposed and as built designs.


    • Manage and support SCCM and SCOM environment for the desktop.


    • Streamline support of distributed desktop environment.


    • Design and Test new Single Sign on Profiles.


    • Recommend, tools, process or enhancements to better support the desktop.


    • Provide escalation support for all desktop related issues and backfill desktop support when necessary.


    • Deploy Software Packages, Security Patches, and Anti-Virus Updates to Desktop Environment.


    • Act as a liaison between the Desktop Support Team and the Server, Applications and, Security Teams.


    • Support Single-Sign on infrastructure and troubleshoot SSO issues.


    Participate in Desktop / Applications Support On-Call Rotation.




    Microsoft Certified Systems Administrator (MCSA) or

    Microsoft Certified Desktop Support Tech (MCDST) or

    Microsoft Certified IT Professional (MCITP) [Enterprise Desktop or Support] or

    equivalent experience.



    Microsoft Certified Systems Administrator (MCSE) or

    Microsoft Certified IT Professional (MCITP) [Enterprise or Server Administrator].

    Special Requirements

    Scheduled Days / Hours: M-F 40 hours per week


    Bachelor of Science Degree required, or 8 years experience.


    4-6 years experience in IT desktop support/engineering roles.


    Expert knowledge of supporting Windows Client Platform (Windows XP, Vista, 7).


    Technical knowledge of software packaging technologies: Wise Studio, SMS Installer, MSI, Admin Studio etc.


    Technical knowledge of scripting technologies: VB Script, PowerShell, Perl etc.


    Technical knowledge of imaging technologies: Ghost, Sysprep, Image X, etc.


    Ability to act as a technical lead for Desktop Support Technicians.


    Ability to act as a liaison between Desktop, Server, Security and Applications team.


    Experience with SMS or SCCM strongly preferred.


    Experience with SCOM a plus.


    Strong Documentation Skills.




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