• PATIENT SERVICES REP

    Location US-NJ-Clementon
    Job ID
    41273
    Category
    Clerical
    Shift
    1
    Type
    Full Time
    Department Name
    Internal Medicine Clementon
  • Short Description

         This position has a strong emphasis on customer service to our patients.

     

         Must ensure quality patient scheduling, positive telephone etiquette and customer

         satisfaction in support of the mission of Cooper University Hospital. 

     

         Serve as the front line contact person for all incoming patients. 

     

         Greet, register, schedule, collect point of service copays and provide general information to

         patients and their families using AIDET.

     

         Must have the ability to be organized, take independent action and project Cooper’s values

         to both customer and co-workers.

     

     

         Serves as patient’s non-clinical navigator during discharge coordination.

    Special Requirements

    Scheduled Days / Hours: M-F

     

    High School Diploma or equivalent required.

    Minimum one year of recent registration or billing experience working in a medical facility preferred.

     

    Proficiency in  patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.

     

    Epic experience preferred.

     

    Excellent organizational, written/verbal communication and teamwork skills.

     

    Demonstrated performance of excellent customer service skills.

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