Responsible for registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service)in a fast paced, high volume Emergency Department that provides 24/7 service.
Scheduled Days / Hours: varies
High School Diploma or Equivalent required.
2 years registration experience in a Level 1 Trauma facility, Hospital Emergency Department or high volume outpatient medical office preferred.
Knowledge of medical insurance products and benefits, state and federal medical assistance programs, authorization and referral requirements, and collection of copays. Medical terminology knowledge also preferred.
Proficiency in Flowcast scheduling, registration and visit management, and EPIC ED application a plus.
Must satisfactorily complete Cooper EPIC training program to include: Registration, Visit Management, Eligibility and FSC selection.
Excellent customer service, communication and interpersonal skills.
Ability to conduct patient interviews with thoroughness and accuracy under stressful conditions.
Ability to multitask in busy, high volume environment. Computer proficiency necessary.
Solid understanding of EMTALA, HIPAA and Joint Commission regulations relating to patient access and emergency room registration.