• PATIENT ACCESS SVC SPEC PRN

    Location US-NJ-CAMDEN
    Job ID
    42959
    Category
    Clerical
    Shift
    1
    Type
    Per Diem
    Department Name
    PATIENT ACCESS CENTER
  • Short Description

        This position has a strong emphasis on customer service to our patients and facilitating

         patient access to professional services.

     

         This position must ensure quality patient scheduling, positive telephone etiquette and

         customer satisfaction in support of the mission of Cooper University Hospital and Cooper

         University Physicians. 

     

         Must be knowledgeable of medical terminology, medical insurance, professional  billing  

         requirements, and must possess excellent communication skills both verbal and written.

     

         Must be skilled in use of computers and applications.

     

         Must have the ability to be organized, take independent action and project Cooper’s values

         to both customer and co-workers.   

    Special Requirements

    Scheduled Days / Hours: Monday-Friday 830-5pm

     

    2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.

    Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.

     

    Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.

     

    Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

     

    Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period.

     

    IDX Training includes: MCA Models, Registration, Basic Management and Eligibilities requirements.

     

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