This position has a strong emphasis on customer service to our patients and facilitating
patient access to professional services.
This position must ensure quality patient scheduling, positive telephone etiquette and
customer satisfaction in support of the mission of Cooper University Hospital and Cooper
Must be knowledgeable of medical terminology, medical insurance, professional billing
requirements, and must possess excellent communication skills both verbal and written.
Must be skilled in use of computers and applications.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Scheduled Days / Hours: Monday-Friday 830-5pm
2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.
Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.
Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.
Excellent customer service skills with strong interpersonal skills and phone etiquette are required.
Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period.
IDX Training includes: MCA Models, Registration, Basic Management and Eligibilities requirements.