• PATIENT SERVICES REP

    Location US-NJ-Voorhees
    Job ID
    43053
    Category
    Clerical
    Shift
    1
    Type
    Full Time
    Department Name
    Ripa Center Womens Health-Well
  • Short Description

    JOB SUMMARY

    Briefly explain the job’s overall objective:


    This position has a strong emphasis on customer service to our patients.

     

    Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. 

     

    Serve as the front line contact person for all incoming patients. 

     

    Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.

     

    Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.

     

    Serves as patient’s non-clinical navigator during discharge coordination.

     

    Special Requirements

    Scheduled Days / Hours: Monday- Friday 8AM-430PM

     

    MINIMUM QUALIFICATIONS

    Education:

    High School Diploma or equivalent required.

    Experience:

    Minimum one year of recent registration or billing experience working in a medical facility preferred.

     

    Proficiency in  patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.

     

    Epic experience preferred.

     

    Excellent organizational, written/verbal communication and teamwork skills.

     

    Demonstrated performance of excellent customer service skills.

     

     

    Other Qualifications:

    Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. 

     

    Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.

     

    NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

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