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Round on patients and provide service recovery to decrease the number of complaints and grievances while also overseeing the Patient Experience Advisors, taking the lead for orientation, and coaching while doing validations. Maintains a heavier case load than other Advisors. Collaborates with Clinical staff on complex patient issues. Reviews all data entered by rounders into EARS to ensure accurate reporting. Creates solutions for reoccurring problems and provides process improvement. Serves as the lead when Director is out for weekly reporting to Administration.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Dental hygienists collaborate with dentists, dental assistants and office administrators to manage patient appointments and provide custom care for each patient. Performs technical skills for oral health and patient education for oral health maintenance. Perform a range of dental treatments, maintain equipment, and help patients feel comfortable when receiving dental work.
Manages day to day operations of the department including timekeeping, payroll,
recruitment, prioritizing assignments, and training.
Escalates any issues that may impact the Volunteer department during the year
Ensures that all departments are staffed with volunteers they have requested and that
the resources are used effectively and smoothly
The Graduate Nurse (GN) is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
The GN holds a temporary emergency RN license and shall be eligible to work only under supervision in an acute care facility licensed by the New Jersey Department of Health. Such supervision may be in the form of a preceptor relationship.
Follows established policies and procedures.
Communicates openly with internal customers and supervisors.
Provides excellent customer service interfacing well with all levels of staff, management
and physicians.
Applies Cooper core values. Other duties as required.
The following tasks will not be performed by the GN:
•Procedures not signed off by the RN preceptor or Clinical Educator that requires competency.
•Direct or supervise other healthcare staff.
•Make assignments for other staff.
Primary duties include fostering an environment of service excellence, superior patient.
experience, employee and provider engagement; planning and supervising the daily
Activities of clinical and business operations in the assigned practice.
Implements and monitors compliance with enterprise-wide standard processes; optimizes.
Resources.
Supports and operationalizes new growth initiatives.
Strives for continuous professional development.
Consistently and effectively communicates organizational information.
- Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
- Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.
- Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
- Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals.
- Provides strong, effective, goal-oriented leadership to direct and indirect reports
- Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.
- Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
- Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility.
- Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors.
- Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.
- Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.
- Participates in professional development activites and maintain professional affliations.
- Performs all related duties and/or special projects as assigned/required.