• PATIENT ACCESS NAVIGTOR I

    Location US-NJ-CAMDEN
    Job ID
    43381
    Category
    Clerical
    Shift
    1
    Type
    Full Time
    Department Name
    PATIENT ACCESS CENTER
  • Short Description

    Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management

     

    Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.

     

    Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network. 

     

    Special Requirements

    Scheduled Days / Hours: Monday-Friday 8-430p

     

    Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment. 

     

    Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

     

    Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

     

    Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.

     

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