• PATIENT NAVIGATOR

    Location US-NJ-Camden
    Job ID
    43383
    Category
    Clerical
    Shift
    1
    Type
    Full Time
    Department Name
    MultiDisciplinary Clinic - CCI
  • Short Description

    • Bridge the gap between clinician and patient, by providing individual support and  assistance in navigating the health care system to provide continuity of care.
    • Working with current RN Navigator disease team to provide non-clinical support regarding    scheduling, pre cert process, follow up calls and record retrieval for timely appointments
    • Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
    • Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
    • Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling
    • Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
    • Assist in connecting patients to services for support (ie: social work, financial counseling)
    • Tracking of all patient contacts, follow ups, barriers to care and outcomes
    • Ensures the delivery of patient care through the coordination of customer services
    • Participates in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
    • Responsible for all core competencies and Cooper standards of care

    Special Requirements

    Scheduled Days / Hours: M-F 8-430pm

    Education:

    High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.

    Experience:

    Experience working in a healthcare office setting, or community outreach and education required. 

     

    Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population

     

    Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.

     

    Ability to take direction, follows through with tasks, and work independently.

     

    Flexibility, optimism, and a cooperative working style.

     

     

    Required License/Certifications/ Registration:

     

    Other Qualifications:

    Fluency in Spanish preferred.

     

    Competent in basic computer skills; knowledge of using an electronic health records system preferred.

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