Job ID
Full Time
Department Name
EMERG MED Urgent Care Cinnam

Short Description

Appointment scheduling to patients PCP within 7 days or discharges.  If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines


Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments


Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider


Verify insurance coverage and demographic information


Collect and receipt patient payments


Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly


Schedule patients for appointments with community services when appropriate


Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient


Inform patients of billing policies and managed care referral and/or pre-authorization requirements


Assists patients and their families with obtaining referrals from PCP to needed specialist when needed


Provides support and counseling to patients and families as appropriate


Communicates with referring providers as appropriate to address patient and physician needs


Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care


Serves as a resource for community resources



Track and report weekly on all scheduled services


Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services


Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope

Special Requirements

Scheduled Days / Hours: Full time - 40 hours weekly (work hour will vary); every other weekend; include a rotational holiday schedule



High school diploma required; some college preferred.


Minimum 3 yrs experience in a high volume ambulatory medical practice, emergency department, or hospital admissions,

Required License/Certifications/ Registration:


Other Qualifications:

Excellent customer service, analytical and organizational skills.  Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and pre authorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.  Ability to multi-task in fast-paced environment, and work any shift, as needed.




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