Location US-NJ-Camden
Job ID
Full Time
Department Name
Welcome Desk

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.


Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s   request and offer assistance. 


Provide clerical support, including correspondence, taking messages copying and faxing

as assigned.


Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.


Provide escort (wheelchair assist/walking assist) to department and/or coordinate escort services with Patient Transport. 


Distribute map and information for amenities, visiting hours and parking. Assist with all deliveries.


Offer clear directions, call taxi cabs, print info from Internet as requested, such as bus schedules, health system programs, etc. promoting a concierge type service. 


Insures all customer needs are being met offering assistance when necessary or requested.


Perform other related duties as assigned.

Experience Required

2 years of experience as a receptionist in a hospital, large physician office, or related customer service field.  


Excellent oral and written communication skills, computer literate, comfortable with Microsoft Office software.


Self-starter requiring limited supervision. 


Ability to work in a fast paced environment. 


Bilingual preferred.  

Education Requirements

High School Diploma or Equivalent required, AAS preferred.

Special Requirements

Excellent verbal communication and interpersonal skills required, and Computer skills required.


Must possess a strong social orientation, ability to multi-task and handle high-stress environment. 


Must be detail-oriented. Knowledge of medical terminology preferred.


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