Lead Application Analyst

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Lead Application Analyst – IT Service Management
Are you looking for a rewarding position to lead innovation in Cooper’s IT Service Management applications and drive process improvements for the IT department?
Then our opening for a Lead Application Analyst may be the position for you. This role will be responsible for managing the daily operations of the IT Service Management team responsible for maintenance, optimization, and innovation of our ServiceNow, Planview, and other work management applications. In addition, this role will manage SLAs for the team, assist with project and timeline planning, and identify Service Management education opportunities across the IT department. The Lead will work closely with head Analysts and Architects from other areas to identify, correct, update, or create new educational materials, develop new integrations and services, and with the assistance of the Service Delivery Manager, manage the relationship with Cooper’s outsourced Level 1 Service Desk support teams to improve functionality, communication, and SLA compliance. Finally, the Lead will work with IT leaders on IT metrics, dashboards, and developmental standards to provide consistency throughout the department.
At Cooper, we strive to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 What qualities are needed: 
• A strong sense of ownership and an urgent drive to make a difference 
• Self-taught, self-learning, self-managing
• Excellent listening, interpersonal, oral, and written communication skills
• Strong ability to communicate
• Able to contribute to a collaborative culture and positive work environment
• Innovative thinker, using creativity and a critical eye on process improvement
• Possess excellent logic, situational awareness, and attention to detail 
What you'll do: 
• Work closely with all IT areas for SLA and policy adherence, Service Management workflow enhancements, and development of IT standards
• Work collaboratively with Project Management team on project management systems
• Manage IT Service Management team assignments and workload
• Function as support escalation point for IT Service Management applications
• Maintain vendor relationships and direct work priorities and SLA compliance
• Support Cooper initiatives for Service Management roadmap
• Provide system(s) support through participation in on-call rotation 
What qualifications we are looking for:  
• Strong academics, Associates or Bachelor's degree in Computer Science preferred
• Healthcare IT experience preferred
• ServiceNow ITSM Certification preferred
• ServiceNow ITOM Certification a plus
• System Integration experience a plus
• Planview project management product experience a plus 
• Proficiency in Microsoft Office Suite 
Special Requirements
Scheduled Days / Hours: M-F, 8-4:30;
5-7 years’ experience required

Experience in Healthcare IT preferred. 

Demonstrated ability to effectively implement and supervise projects and personnel required.

5-7 years experience required

 Strong academics, Associates or Bachelor's degree in Computer Science preferred

Certification in applicable application or system is strongly preferred