Administrative Coordinator II

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Urban Health Institute’s Administrative Coordinator will manage the flow of patients, providers, staff, and visitors through the Cooper Advanced Care Center’s multipurpose and administrative suites. He/she is responsible for the efficient daily operations for the Institute and works closely with providers, management team, and staff to meet operational goals.

Serves as UHI operations ambassador for special programs and population heath initiatives including SDOH screenings, food initiatives, transportation resources, Purpose Driven Care groups, etc.  Communicates accurate messaging about programs and schedules patient per program protocols when appropriate.  Ensures space is prepared appropriately for programmatic work.

Coordinates programs, data management, composing, typing, organizing, maintaining, distributing documents, and managing incoming/outgoing correspondence for UHI.  Handles confidential personnel and financial documents and assists department leaders with daily functions.

Supports Administrative Director and UHI leadership team with daily tasks.

Responsible all master scheduling functions in the department.  This includes template building, maintaining, and modifying centralized schedules for all Primary Care attending, APP’s, and residents. 

Interface as a direct liaison with patients and clinical staff at different office locations to communicate patient results and scheduling needs.

Provide accurate, detailed information to patients regarding schedule and reschedule appointments as needed. Take appropriate action in responding to questions from patients.

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Must work well in stressful situations and always display a high degree of efficiency.

Strong emphasis on excellent customer service and good organizational and communication skills.

This position includes interacting with all levels of management and staff. 

Minimum 3-5 years administrative experience. 2+ years of healthcare experience or direct patient care in outpatient setting preferred.  Experience with managing provider schedules in Epic preferred.

High School Diploma required. Associate’s degree preferred.

Excellent organizational skills, oral and written communication skills with strong analytical and follow-through skills. Ability to multi-task and prioritize. Must be able to work independently.   Commitment to serving vulnerable patient populations.

Computer literate, expert Epic and Microsoft Office skills.