Patient Services Rep

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.  Provides patient support and keeps informed of delays.  Takes appropriate action including offering alternatives.    

Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.  Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.

Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).  Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.

Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc.   Complies with procedures for transcription of orders (radiology and/or scheduling).

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. 

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.

Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.

Other duties as assigned by the manager.

Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.

Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required.

Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.

Experience with EPIC system preferred.

Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

High School Diploma required. Associates degree or equivalent experience preferred

Detail oriented with the ability to multi-task using multiple information systems.

Excellent time management, organizational and oral/written communication skills.

Proficiency in use of MS Office Word and Excel.

Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers and providers.