At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
• Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
• Serves as interpreter for Spanish speaking patients when needed.
• Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
• Leads efforts to collect, analyze and evaluate patient concerns.
• Master's an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
• Responsible for meeting all regulatory regulations and standards.
• Responds to potentially serious incidents and reduces possible litigation.
• Provides leadership and consultation to committees, departments that affect patient needs and rights.
• Refers patients/families to appropriate services and resources.
• Provides leadership role in the inclusion of the patient/family experience.
• Is an integral part of the decision-making process across the health system regarding patient experiences.
• Leads patient and family meetings.
• Serves as subject matter expert in Service Recovery.
• Information Resource
5 years of customer service, hospital experience preferred.
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