Senior Support Specialist

Location US-NJ-Camden
Job ID
29245
Category
Professionals
Shift
1
Type
Full Time
Department Name
IT Technology Systems 1 Cooper Plaza

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

Provides support to Cooper University Hospital including off-site hospital based ambulatory practices.  Installs, configures and responds to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business. Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems.  Provide second and third level technical support for all technicians; represents Team Lead in their absence; interfaces with other IS teams and service vendors to resolve problems.  Works independently with minimal supervision while handling tickets  and projects.  Mentors team members.  

Experience Required

2-4 years

Education Requirements

hs graduate

License/Certification Requirements

A+ certificate, MCP (Microsoft Certified Professional) or equivalent work experience preferred

Special Requirements

Minimum of 5 year’s experience in computer hardware installation, maintenance and repair.
Strong analytical, technical and troubleshooting skills required.  
Customer focus and positive, can-do approach is critical.
Must have good interpersonal, verbal and written communication skills

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed