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 A nonexempt position responsible for performing a variety of duties in various ambulatory. settings, including primary, multi-specialty, specialty practices. May be involved in both the clinical and administrative areas including assisting providers. with patient care, and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services. Maintains working knowledge of regulatory standards and is accountable to sustain these. standards in daily operations. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.   Briefly explain the job’s overall objective: A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.   Greets patients and guests utilizing AIDET and provides excellent service experience.  Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.       Accurately and efficiently performs many administrative duties in various ambulatory settings, including but not limited to rooming functionality and documentation including but not limited to vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history.  Completes work in the EMR in-baskets and telephone communication, Mychart messaging and documents in medical record.  Obtains reports, results, and medical records.  Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol). May be assigned to assist with bump lists, wait lists and appropriate WQs/   May make appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.   Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.  May administer vaccines and documents appropriately and in accordance with established policies.   May collect specimens and handles per establish protocols including proper labeling and safety handling.  Assists physicians/providers with monitoring and reporting lab results.  File all reports, labs, radiology reports and miscellaneous correspondence in EMR and attaches results to appropriate orders.  May obtain prior authorization for medications, procedures, and testing.   Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.  Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.           

Provides Customer Service to employees, timekeepers, managers and outside vendors by researching questions or issues received via email and phone.   Reviews and complete payroll corrections and additional payment forms submitted by timekeepers and managers. Also responsible for providing feedback on ways to prevent future payroll corrections and errors.      Responsible for data entry and verifies input for accuracy and completeness. Responsible for providing reports to departments and leaders through excel. Responsible for wage attachments, maintaining appropriate records and communicating with the employee. 

Review every medication order and dosage for completeness, safety and efficacy prior to dispensing to an individual patient including routine, stat and investigational orders. Maintain drug information, investigational, educational, cost containment and clinical programs.

The Registered RN is a professional caregiver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.   - Follows established policies and procedures.  - Communicates openly with internal customers and supervisors.  - Provides excellent customer service interfacing well with all levels of staff, management. - and physicians.  - Applies Cooper core values.  - Other duties as required.

- Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. - Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). - Maintains and demonstrates high standards of professional ethics

- Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. - Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). - Maintains and demonstrates high standards of professional ethics

- Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. - Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). - Maintains and demonstrates high standards of professional ethics

- Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. - Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). - Maintains and demonstrates high standards of professional ethics

The Registered RN is a professional caregiver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.   - Follows established policies and procedures.  - Communicates openly with internal customers and supervisors.  - Provides excellent customer service interfacing well with all levels of staff, management. - and physicians.  - Applies Cooper core values.  - Other duties as required.

- Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. - Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). - Maintains and demonstrates high standards of professional ethics