Job Listings

•Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues. •Serves as interpreter for Spanish speaking patients when needed. •Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. •Leads efforts to collect, analyze and evaluate patient concerns. •Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns. •Responsible for meeting all regulatory regulations and standards. •Responds to potentially serious incidents and reduces possible litigation. •Provides leadership and consultation to committees, departments that affect patient needs and rights. •Refers patients/families to appropriate services and resources. •Provides leadership role in the inclusion of the patient/family experience. •Is an integral part of the decision making process across the health system regarding patient experiences. •Leads patient and family meetings. •Serves as subject matter expert in Service Recovery. •Information Resource

Responsible for the oversight of Patient valuables and personal belongings, assuring      that all patient inquiries are addressed as quickly as possible.   Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility. Collaborate with and support   with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.   Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s   request and offer assistance.    Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.   Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.

Strong emphasis on customer service including telephone etiquette and working well in front of patients in a busy waiting area. Ability to make a positive first impression and demonstrate Coopers core values and service standards consistently.   Facilitate patient access to infusion and schedule coordination. Collaborates with management to keep informed on scheduling and escalates barriers in scheduling.   Handle multiple patients needs such as check in, phones and lab registration and keeping patients informed, or- check out and scheduling next infusion appointment, phones --and working on inbox of infusion scheduling needs.   This position must acquire skills to provide accurate patient scheduling inconsideration of numerous factors. This includes acquired knowledge of times needed for drug regimens.   Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written.   Ability to problem solve when challenged with schedule capacity to accommodate patient needs. Considers un-linking appointments or modifies appointments in clinic in order to accommodate physician schedule in conjunction for chemo visit.   Develop ability to know what request or questions need to go to a RN, provider or manager. Offers recommendations to improve process and service.   Collaborate closely with Nursing to ensure schedule requests and provider requests consider department and patient needs.   Must be skilled in use of computers and applications.   Must have the ability to be organized and self-directed.

The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self. - Follows established policies and procedures.  - Communicates openly with internal customers and supervisors.  - Provides excellent customer service interfacing well with all levels of staff, management and physicians.  - Applies Cooper core values.  - Other duties as required.

Accurately and timely prepares and dispenses all medications under the direct supervision of the pharmacist. Maintains patient medication profiles. Ensures all medications are properly charged.

  Review every medication order and dosage for completeness, safety and efficacy prior to dispensing to an individual patient including routine, stat and investigational orders. Maintain drug information, investigational, educational, cost containment and clinical programs

  Review every medication order and dosage for completeness, safety and efficacy prior to dispensing to an individual patient including routine, stat and investigational orders. Maintain drug information, investigational, educational, cost containment and clinical programs

Responsible for supporting the ED clinical team in provision of patient care. This includes environmental readiness, assistance with procedures/care, carrying out specific duties, and effective communication. Support departmental initiatives including but not limited to patient throughput and customer service initiatives.

ADVANCED PRACTICED PROVIDER (APP) - Advanced Practice Nurse or Physician Assistant - ENT    Cooper University Healthcare, Division of Otolaryngology-Head & Neck Surgery is looking to hire an outstanding Advanced Practice Provider (APN or PA) to join our collegial team of providers which includes: Attending ENT Surgeons, and Advanced Practice Providers (APP). The APP will provide excellent patient-centered care for adult and pediatric patients with ENT and head & neck problems. This position will be an outpatient provider position.    The APP will work with a team that consists of surgeons, nurse practitioners and residents to manage new, follow up and post op patients. The APP will perform ENT procedures, such as fiberoptic scope exams, drainage abscesses, control of epistaxis, ear exams, biopsies, tracheostomy care and tracheostomy tube changes, etc.    #LI-CU1

Some of the primary duties that GI technicians perform include:   - GI Technicians prepare rooms and equipment before endoscopic procedures and clean up and sterilize after procedures. - Maintaining an inventory of equipment and supplies for endoscopic procedure - Ensuring equipment functions properly - Preparing waiting and recovery rooms or procedure suites - Maintaining endoscopic equipment, including cleaning, disinfecting and calibrating instruments according to manufacturer guidelines - Transporting patients according to medical personnel instructions- Helping physicians and nurses perform endoscopic procedures - Attending training as necessary to enhance or refresh skills - Collecting specimens from patients - Collaborating effectively with other care providers regarding procedures and patients' conditions - Staying current on endoscopy developments by reading literature, speaking with colleagues or participating in professional organizations - Assists with Business Office Support duties and will be trained to EPIC applications and front desk registration & copay collection.