Medical Practice Asst

Briefly explain the job’s overall objective:

A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.

Greets patients and guests utilizing AIDET and provides excellent service experience.  Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.   

Accurately and efficiently performs many administrative duties in various ambulatory settings, including but not limited to rooming functionality and documentation including but not limited to vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history.  Completes work in the EMR in-baskets and telephone communication, Mychart messaging and documents in medical record.  Obtains reports, results, and medical records.  Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol). May be assigned to assist with bump lists, wait lists and appropriate WQs/

May make appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.  May administer vaccines and documents appropriately and in accordance with established policies.

May collect specimens and handles per establish protocols including proper labeling and safety handling.  Assists physicians/providers with monitoring and reporting lab results.  File all reports, labs, radiology reports and miscellaneous correspondence in EMR and attaches results to appropriate orders.  May obtain prior authorization for medications, procedures, and testing.

Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.  Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.