Training Document Management Specialist - Hybrid

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Training Document Management Specialist is responsible for documenting revenue cycle processes across the system and develop instructional training modules that includes videos, in classroom training, online training, virtual content training. Each module to include an end user assessment and pre and post training. 

This role will assure SOPs and other process content documents are created, routed, reviewed, assessed for training and denial impact and ensures compliance with Cooper University Health Care quality standards are current regulatory requirements. 

The training and Document Management Specialist will be responsible for enhancing the individual and collective skills, performance, productivity, and quality of work produced. 

2-3 years' experience in an EPIC Hospital & Physician Revenue Cycle. Experience in Instructional Design required.
Strong analytics required to identify trends where training and efficiencies are within the workflows that have multiple touches. Must be able to translate billing needs to the Epic Analyst to implement identified opportunities for workflow build enhancements.

Must have experience in coaching, and feedback and have strong relationship building skills.
Must be able to create, develop and deliver revenue process training to an adult audience.

Strong written and verbal communications required to communicate with all levels of the organization.
Must be able to interpret payor policies, procedures, and billing outcomes to identify negative revenue impacting trends and make recommendation for improvements.