Application Analyst I

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
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Provides first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically. Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts. Participates in testing activities, executes test scripts, and documents test scripts.  Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.

GENERAL
1. Demonstrates strong customer service orientation and ability to interact well with diverse end-users, Physicians, and IT Staff.
2. Works independently and able to independently and successfully troubleshoot and resolve clinical application problems and error work queues.
3. Demonstrates ability to grasp basic concepts of application-specific systems in order to support Go lives.
4. Follows established change management procedures.

DOCUMENTATION
5. Develops and maintains up to date documentation on all implementations.
6. Develops and maintains Application Support standards and procedures and other documentation as required.

SUPPORT
7. Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
8. Ability to act as an effective liaison between the end user and the Clinical Application Analysts.

TRAINING
9. Assists in the training and induction of new staff into the Application support team.

TESTING
10. Demonstrates ability to participate in testing activities by running test scripts and documenting results during installation and upgrade activities. Brings forth issues and ideas to improve the overall roll out of clinical systems.

Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.

0-2 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary

Bachelors preferred

Business, Data Analytics, Information Technology/Systems, Healthcare preferred.
0-2 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.

preferred

RN, PT, OT, MA, LPN.
Healthcare experience in hospital, medical practice, or health system.

Application specific certification/proficiency within 90 days of hire if applicable
(if needed)

Clinical knowledge/experience a plus but not required.

Excellent written and verbal communication
Ability to effectively translate IT terminology and processes with key stakeholders 
Strong customer service skills
Ability to multitask in high pace work environment