Director IT Service Management

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey

IT leader focusing on the establishment and delivery of IT services to the organization, defining and tracking metrics which measure our success in delivering those services and working collaboratively with other IT leaders and customers to continuously improve the availability and execution of IT services and support practices for the organization.
Shares and communicates the details of IT services and metrics reporting on compliance with Service Level agreements.

Also provides Director level leadership of technical areas that bridge the gap between IT Applications and Infrastructure.

• 7-10 years of relevant work experience in Information Technology with at least three years of experience in a Service Management team
• Minimal 3 years: 
o Communicate clearly with a range of people at different levels of the organization and explain and discuss technical issues using a range of styles, tools, and techniques.
o Strong background of ITIL framework. ITIL Foundation Certification required within 1 year of hire.
o Experience working with Infrastructure and Application teams during critical issues

The ideal candidate will have ITIL Service Management experience within a health care environment.  2-4 years experience with ServiceNow or similar ITSM tool is preferred

Bachelors preferred

10-15 years of relevant IT Leadership with a focus on Service Management required in lieu of Bachelors’ Degree.

ITL certification desired

7-10 years’ experience in IT Service Management in a Health Care environment
Seasoned experience with ServiceNow or similar ITSM tool