Surgical Scheduler

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs.  Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development

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Cape Regional Physician Associates is an integrated healthcare delivery system serving residents and visitors throughout Cape May County.  Cape Regional Physicians Associates with over 60 primary care providers and specialists, delivering services in multiple locations throughout Cape May County

• Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CRPA.
• Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.   
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, direct calls to the correct party, check voicemails and return missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s). 
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.

• Strong emphasis on customer service. Other duties as assigned by the manager.

• High School Diploma or Equivalent required.

• 2-3 years in medical or office setting.