Office Supervisor- CAST

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs.  Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

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Responsible for all aspects of the Centralized Authorization & Scheduling Team (CAST), including scheduling, insurance authorizations and referrals, and monitoring the accuracy and quality of the work performed by CAST staff, including phone calls. Collaborates with the manager to ensure optimum patient, provider, and staff satisfaction. Maintains and consistently follows (and ensures staff follows) established policies and procedures.

• Assists with daily work assignments and quality review
• Reviews schedules for incorrect/inappropriate scheduling
• Facilitates urgent appointments/services in conjunction with Office Managers
• Addresses and helps to resolve patient issues
• Ensures proper maintenance and utilization of site equipment and facilities and effectively monitors purchases and utilization of supplies

• High School graduate or equivalent

Must comply fully with all organizational policies and federal, state and local laws and government regulations including but not limited to; practice management, billing, dealing honestly with customers, suppliers, and consultants,  contract negotiation, payroll, ptime, human resource policies, competitive analysis, antitrust issues, anti-kickback and false claims issues, charging of costs/time card reporting, safeguarding confidential information, safeguarding restricted information, acceptance of business courtesies, insider trading, conflict of interest, accurate books and accounts, using health system resources properly, HIPPA, and any other applicable laws, regulations or statutes.  As a subject matter expert, provides support to departmental staff