Lead Collection Specialist

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Lead Collection Specialist will be primarily responsible for the monitoring of the overall effectiveness of the Customer Service process. Receive and resolve patient phone calls on a daily basis. Also participates in third party collections, may assist in self-pay collections, payment posting and adjustments. Cross trained according to job skills among other related billing functions and performs duties as necessary.

• 2 – 3 years in Customer Service experience and accounts receivable experience required.
• Experience should be well rounded with an understanding of all functions of billing processes including, but not limited to, basic coding knowledge, medical terminology, reimbursement analysis, experience with appeals process, credit balances, billing regulations, etc.
• Ability to perform addition, subtraction, multiplication and division accurately to the second decimal point up to hundreds of thousands of dollars is required. 

High school graduate or equivalent required. 

Must be fully proficient in Microsoft Office/PC functionality. 

Ability to communicate effectively and to work as a team player is required.