Patient Access Service Specialist

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

• This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services.
• This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. 
• Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written.
• Must be skilled in use of computers and applications.
• Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.   

• 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.
• Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.
• Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

High School Diploma or Equivalent required.

Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.

All incumbents must satisfactorily complete a Cooper systems training program to include Registration, Scheduling, E-Commerce and FSC.

Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period.

IDX Training includes MCA Models, Registration, Basic Management and Eligibilities requirements.