Director Healthcare Access

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Director of Healthcare Access plans, organizes and directs all activities associated with the front end of the revenue cycle for hospital-based services for inpatient and outpatient and selected ambulatory services in accordance with established policies of Cooper University Health Care.

Director is responsible for the organization, control and management of customer service, quality assurance, management reporting, budgetary requirements, compliance, records management, registration, eligibility, point of service collection, payer information, employee system training and EPIC application support.

Ensures optimal, timely, complete and accurate patient information.

Maximizes revenue opportunities while providing optimal customer service to internal and external customers.

Focus on quality, customer service, employee engagement and the use of economies of scale.

Essential functions include but not limited to: Personnel management within budgetary requirements; participates in the development, implementation and review of departmental operating policies and procedures; develops and implements a plan for departmental growth.

• 5 years’ experience in hospital/physician patient access, practice management, or front-end revenue cycle required. 
• 2-3 years’ experience in an EPIC Hospital & Physician Revenue Cycle.
• 3-5 years management experience in healthcare setting.
• Must have history of successful practice management/hospital operation management, systems and process implementation as well as proven leadership abilities, organizational skills, and the ability to communicate effectively at all levels.  
• Strong analytics required to identify trends for process improvements and denial mitigation.
• Experience in point of service collections for all out-of-pocket patient responsibility.
• Must have experience in coaching, feedback and have strong relationship building skills. 
• Strong written and verbal communications are required to communicate with all levels of the organization.

Bachelors or Master's in healthcare administration preferred or equivalent experience.

• Must be a high-performing Microsoft software user with proficiencies in the Windows Office Suite - PowerPoint™, Word™ and Excel.
• Must be task-, team-, and deadline-oriented.