Applications Analyst II

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

GENERAL

• Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation
• Analyzes, diagnoses, and implements system and process changes.
• Acts as the application subject matter expert (SME) when assigned to project teams.
• Ensure system changes follow change management procedures and protocols.
• Works with cross-functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.
• Consistently meets project deadlines and goes the extra mile to ensure dates are met.

SUPPORT

• Serves as a liaison between end users, subject matter experts and technical support.
• Provides on-call support 24/7.
• Monitors queues, event logs and brokers and performs maintenance as required.
• Monitors interfaces with external systems.
• Creates ad hoc reports per user specifications.
• QA/triage tickets.

TESTING

• Develops, plans and executes testing for supported applications
• Creates and maintains test scripts in support of new installations, projects, and/or system updates.

DOCUMENTATION

• Maintains support documentation, service desk routing, and knowledge base entries. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
• Documents and revises system design procedures, test procedures, and quality standards Scope, Purpose, and Frequency of

CONTACTS

• Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.

6-10 years’ experience required.

High School/GED required.

Bachelor’s Degree preferred.

• RN, PT, OT, MA, LPN. Preferred.
• Healthcare experience in hospital, medical practice, or health system preferred.
• Application specific certification/proficiency within 90 days of hire if applicable required.

• Excellent written and verbal communication required.
• Ability to effectively translate IT terminology and processes with key stakeholders required.
• Strong customer service skills required.
• Ability to multitask in high pace work environment required.
• Business, Data Analytics, Information Technology/Systems, Healthcare preferred.
• 5-7 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.
• 5-7 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.