Application Analyst I - IAM

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

• Provides first tier support to application users and supports the integration of IAM requirements relative to governing logical access control for person and non-person entities to networks, applications, and systems.
• Answers questions or resolves application problems for clients in person, via telephone or electronically.
• Troubleshoots issues impacting operational workflows for providers and end users.
• Acts as a liaison between the end user and epic application analysts.
• Participates in testing activities, executes test scripts, and documents for test scripts.
• Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.
• Integrates methods to improve current operations, interoperability, and internal staff processes.
• Responsible for performing research, conducting analysis of alternatives, identifying gaps, and identifying use cases.
• Ensures adherence to and provides input on policies and procedures in the area of IAM; access provisioning, authentication, and authorization; Governance, and Compliance.
• Works closely with members of IT, HR, and Business teams in creating and automating efficient, consistent, and scalable processes.
• Responsible for protecting Cooper information by ensuring that only the appropriate people and processes have access to the right data at the right time.
• Frontline technical support to users.
• Creating and using standard operating procedures, FAQs, and job aids for new and existing applications.
• Documents and maintains the team’s workflow process. Process automation and scripting.

#LI-CU1

0-2 years’ experience preferred.

1-2 years  experience of Active Directory and/or Epic  preferred

Epic Security Proficiency completed within 6 months required

High School/GED required.

Bachelor’s Degree preferred.

Business, Data Analytics, Information Technology/Systems, Healthcare preferred.
1-2 years relevant epic security experience and/or technical experience will be considered in lieu of degree.

RN, PT, OT, MA, LPN. preferred.

Healthcare experience in hospital, medical practice, or health system preferred.

Application specific certification/proficiency within 90 days of hire if applicable required.

Excellent written and verbal communication
Ability to effectively translate IT terminology and processes with key stakeholders 
Strong customer service skills
Ability to multitask in high pace work environment