Department Secretary- Full time

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs.  Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

#LI-CU1

• OFFICE OPERATIONS-Responsible for front line operation of patient flow and referrals in extremely busy cardiac, pulmonary and peripheral arterial disease programs/supervised exercise training (PAD/SET).
• EPIC CADENCE – REFERRALS/INSURANCE CHECKS/SCHEDULES/CHECK-IN/OUT
• REFERRALS-Need to be extremely familiar with all qualifying diagnoses for both cardiac, pulmonary and PAD/SET rehab. Knowledge of medical terminology and lab.
• INSURANCE, BILLING- Verify insurance information for all referrals using EPIC, Insurance Portals (i.e., Navinet, Availity, PEAR, etc), or calling insurance company to verify copay and coinsurance amounts.
  • SCHEDULING/REGISTRATION-
    Work with staff for schedules
    
    Update staff calendars in EPIC
    
    Call patients to schedule correct rehabilitation program. Inform the patient of copay or coinsurance
    
    If outside referral, must be able to transcribe referral into EPIC for scheduling
    
    Scan pertinent documentation needed for insurance authorizations or precertification
    
    Complete patient registration in EPIC which includes completing any incomplete tasks listed in the sidebar. If patient is new to Cooper create new Medical Record and complete all required information
    
    Complete patient chart and review with the assigned staff member

• Office Manager experience preferred
• Minimum three years Patient Access Clerk experience in a fast-paced office environment, with expert knowledge of medical terminology, EPIC, Microsoft Office Suite, and highly advanced computer skills.
• Must possess superior organizational, time management, and communication skills, as well as the ability to work with little to no supervision.
• Ability to logically and independently plan and organize work assignments.
• Experience in verification of insurance benefits, eligibility, and obtaining prior authorizations, billing and registration.
• Must possess self-initiative to complete projects and achieve high standards of performance.
• Ability to make progress on multiple assignments under time constraints.

• High school graduate, BA / BS preferred.

• BLS