Applications Analyst II - Business Applications Research Analyst

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

We are excited to have an opportunity for a new team member at Cooper focused on all things Research within the Business Applications Team.  We have a team of talented, collaborative and supportive team members who support the patient experience here at Cooper University Hospital.   We are looking for a seasoned analyst who would be responsible for:

• Research Implementation and Maintenance: Configuring and customizing systems to meet the specific needs of the organization.
• Workflow Analysis: Understanding and optimizing healthcare workflows to ensure efficient use of the Epic Research and Clinical Trials Management System.
• Stakeholder Facilitation and Collaboration: Working closely with clinicians, administrators, and IT teams to gather requirements, educate on best practices, and design solutions.
• Patient Champion: Keeping the patient experience first and foremost in all that we do.
• Analyzes, diagnoses, and implements system and process changes. 

• Acts as the application subject matter expert (SME) when assigned to project teams. 
• Ensure system changes follow change management procedures and protocols. 
• Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.   
• Consistently meets project deadlines and goes the extra mile to ensure dates are met. 

Support 

• Serves as a liaison between end users, subject matter experts and technical support 
• Provides on-call support 24/7 
• Monitors queues, event logs and brokers and performs maintenance as required 
• Monitors interfaces with external systems 
• Creates ad hoc reports per user specifications 
• QA/triage tickets 

 Testing 

• Develops, plans and executes testing for supported applications  
• Creates and maintains test scripts in support of new installations, projects, and/or system updates. 

#LI-CU1

3-5 years required. 

High school/GED required. Bachelor's degree preferred. 

Healthcare experience in hospital, medical practice or health system preferred.