Medical Practice Assistant

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. 

The Medical Practice Assistant will be responsible for the clinical administrative needs in the population health, innovative delivery department. They will collaborate and communicate with the health care teams to provide information to patients and caregivers to fully utilize and benefit from the clinical services. They will support the needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs/ initiatives as needed.

1. Facilitates patient identification, screening, and enrollment for program eligibility. 
2. Monitors, manages, and addresses clinical pools and documents events in patients’ digital health record, escalates as appropriate.
3. Support vital sign alerts. 
4. Collaborates with post-acute networks, community organizations, and vendors to facilitate care plan.
5. Facilitates scheduling of imaging and laboratory testing.
6. Help support care coordination, patient care needs, and navigation.
7. Performs prior authorizations, medication refill requests, and pharmacy calls. 
8. Communicates with patients on test results at the providers discretion. 
9. Collaborates with health care team.
10. Reinforces providers post visit instructions and serves as a resource for patients and caregivers as it relates to their scope of practice.  
11. Patient and caregiver education. 
12. Maintains privacy and confidentiality for all patients.  
13. Regularly attends in-services to further develop position and department

Performs all related duties or special projects as assigned/required. 

The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.

3-5 Years Preferred

High School Diploma

Diploma from MA School

Medical Assistant Certification Required

BLS American Heart Association Required