Director of Provider Capacity Management

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Director of Provider Capacity Management leads organizational efforts to design, monitor, and optimize provider capacity across the clinical enterprise. This role ensures patient-centric access to clinical services, oversees template management for provider and ancillary schedules, and aligns capacity management work to strategic initiatives. The Director collaborates with executive leadership, clinical and operational leaders, and physicians to proactively mitigate barriers to ambulatory access and patient flow, leveraging data analytics, technology, and process improvement methodologies. 

Minimum of 5–8 years of progressive management experience in healthcare, including supervisory roles. Experience in provider scheduling, template management, and capacity management required.

Bachelor’s degree in healthcare, business administration, public health, or related field required. Master’s degree preferred (e.g., MBA, MPH)

Communication – Ability to communicate with patients, visitors and coworkers; Exceptional written, verbal, and presentation skills. Ability to convey complex information to all levels of staff and management.

Technical Skills: Strong understanding of Epic Template Management, Cadence configuration, and related scheduling workflows. Proficiency in analytics, reporting, and continuous quality improvement methodologies

Leadership Skills: Advanced leadership and managerial skills, with the ability to motivate teams, drive strategic initiatives, and foster cross-team collaboration.

Other Skills: Strong problem-solving, decision-making, and conflict management abilities. Commitment to diversity, equity, and inclusion. Ability to work independently and collaboratively in a matrixed environment