Application Analyst I

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Epic Cadence Application Analyst I

Cooper IT is excited to offer an Application Analyst I opportunity on our Epic Applications Team, supporting Epic Revenue Cycle workflows.

This is a great role for someone who enjoys problem-solving, collaboration, and making a real impact on the patient and clinician experience.

About the Role

We are seeking a candidate with experience in Registration and/or Scheduling workflows who is passionate about supporting end users and improving operational efficiency.

In this role, you will be a key partner to providers, staff, and IT colleagues while helping ensure Epic Cadence applications run smoothly and effectively.

What You’ll Do

• Provide first-tier support to application users, answering questions and resolving issues in person, by phone, or electronically
• Troubleshoot issues impacting operational workflows for providers, patients, and end users, acting as a liaison between end users and application analysts
• Participate in testing activities, including executing and documenting test scripts
• Demonstrate a strong customer service mindset and communicate effectively with diverse end users, physicians, and IT staff

Our Core Values in Action

• Patient Champion: Keep the patient experience front and center in everything you do
• Organization Champion: Speak up, share ideas, and contribute best practices to improve internal processes

Must-Haves

• Attend Cooper training classes to learn operational workflows
• Attend vendor-specific required classes and successfully complete them to obtain certifications
• Strong communication skills
• High attention to detail
• Ability and willingness to support Go‑Live events

Preferred - Workflow Experience with Epic Registration, Scheduling, and/or Referrals & Authorizations workflows

0-2 years preferred

0-2 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary

Associates degree preferred 

Business, Data Analytics, Information Technology/Systems, Healthcare preferred.

0-2 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.

Preferred:

No Certification Required

Healthcare experience in hospital, medical practice, or health system. 

Excellent written and verbal communication

Ability to effectively translate IT terminology and processes with key stakeholders 

Strong customer service skills

Ability to multitask in high pace work environment