Director Patient Access Transformation

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Director of Patient Access Transformation is a specialized leadership role focused on driving operational excellence, performance optimization, and technology utilization across all patient access operations. This role will serve as the expert in analytics, process improvement, performance measurement, and technology optimization for patient access functions. The ideal candidate will be a highly analytical leader who leverages data insights and proven techniques to continuously improve operations, maximize technology investments, and enhance patient experience through measurable, sustainable improvements.

10+ years required of healthcare operations experience with 5+ years of hands-on experience leading process improvement or performance improvement initiatives

• Bachelor's Degree required 
• Master's Degree preferred 

Relevant certifications such as Lean Six Sigma Black Belt, or Project Management Professional (PMP) highly desirable preferred

• Expert-level knowledge of Lean, Six Sigma, and other improvement methodologies with proven ability to apply these frameworks in healthcare settings
• Advanced proficiency in statistical analysis, and analytical problem-solving; ability to work with complex datasets and conduct sophisticated analyses
• Strong hands-on experience with Power BI or similar analytics platforms; ability to design, build, and maintain dashboards and reports
• Working knowledge of patient access workflows (registration, scheduling, insurance verification, etc.); familiarity with healthcare IT systems including Epic
•  Expertise in KPI development, balanced scorecard design, benchmarking, and performance management frameworks
• Strong project management capabilities with experience using methodologies such as Agile, Waterfall, or hybrid approaches; PMP or similar certification preferred
• Understanding of system implementations and integrations; ability to communicate effectively and translate technical concepts for operational audiences