Lead - Business Operations and Performance Improvement

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Lead, Business Operations and Performance Improvement provides embedded operational performance leadership across Radiology, Laboratory, and Pharmacy. This role is designed to reduce access delays, improve turnaround time reliability, strengthen staffing effectiveness, and deliver priority initiatives on time. The position leads through influence—supported by the AVP and Administrative Directors—by building a sustainable management operating system (metrics, cadence, accountability) and driving cross-functional execution and change adoption. Technology and analytics tools can surface insights; this role ensures those insights are converted into actions, behavior change, and sustained results.

0-2 Years experience required.

Bachelor's Degree Required.

Master's Degree Preferred.

Experience in healthcare operations, performance improvement, analytics, finance, consulting, or service line operations (acute care preferred).

Demonstrated success improving access, turnaround time, productivity, and reliability through data-driven execution and change management.

Strong analytical skills (Excel required; Power BI/Tableau preferred) and ability to translate data into action

Skilled facilitator who can lead through influence, build alignment, and communicate clearly with clinical and operational leaders.