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Visitor & Patient Assistance Captain (PRN)

Location US-NJ-Camden
Job ID
72775
Category
Clerical
Shift
1
Type
Per Diem
Department Name
Volunteers And Auxiliaries 1 Cooper Plaza

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

 

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Visitor & Patient Assistance Captain (PRN) ensures a warm, safe, and seamless arrival experience for all patients and visitors entering Cooper University Hospital. Positioned at the main entry points, the Captain greets guests, identifies support needs, and coordinates volunteer dispatch for wheelchair retrieval, patient escorting, and wayfinding. This role reports to Service Excellence and plays a key part in upholding Cooper’s standards for compassion, professionalism, and patient-centered care.

Experience Required

  • 2 years experience required.
  • Experience in hospitality, guest services, patient experience, or customer-facing roles strongly preferred. Prior experience coordinating or leading others is a plus.

Education Requirements

  • High School Diploma
  • Associate's Degree Preferred

Special Requirements

  • Communication and Interpersonal Skills – Ability to communicate effectively with patients, visitors, volunteers, and coworkers.
  • Ability to multitask and stay organized in a fast-paced, high-volume environment.
  • Comfort assisting individuals experiencing mobility challenges or distress.

Salary Min ($)

USD $23.00

Salary Max ($)

USD $37.00

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The New Jersey Pay Transparency Act requires disclosure of the range of pay for this position, which falls within the provided pay grade range. A salary offer will vary based on the job role, applicants experience, qualifications and skills, equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu