At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Provides first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically.
Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts.
Participates in testing activities, executes test scripts, and documents test scripts.
Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.
Triage incidents and troubleshoot operational workflow problems based on best practice (SOP) and vendor specific solutions.
Resolve application or affected operational workflow problems.
Maintain, optimize, and support new feature implementations with application-specific systems.
Follow established change management procedures.
Support Go-Live events.
Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
Develops and maintains up to date documentation on all implementations.
Develops and maintains Application Support standards and procedures and other documentation as required.
Attend Cooper and vendor specific classes and successfully acquire competency and certification where applicable.
0-2 years relevant clinical, certification, and/or technical experience
Consideration for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
High School Diploma Required
Bachelor's Preferred in Business, Data Analytics, Information Technology/Systems, Healthcare
Application specific certification/proficiency within 90 days of hire if applicable.
Excellent written and verbal communication
Ability to effectively translate IT terminology and processes with key stakeholders
Strong customer service skills
Ability to multitask in high pace work environment
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