CCA Operations Supervisor

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.
Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.
The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.
Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.
More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.
Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

CCA Supervisor of Operations will serve as a key resource for CCA front-end operations of a 44+ exam room facility with 17+providers. This position must have a good understanding of Administrative Ambulatory and front-desk operations. Minimum 2+ years of supervisory experience with a background in building relationships and managing front-desk teams. Working knowledge of regulatory compliances in an ambulatory front-desk setting with a strong understanding of HIPAA and business practices. Must display excellent written, organizational, and verbal communication skills. This individual will have direct responsibility for front-desk operations. Responsible for overseeing all front-end operations and collaborate with leads to ensure goals, demographics, pools and metrics are successfully met. Their duties include hiring employees, training, and providing operational leadership. Excellent analytical, problem-solving, and multitasking skills. Computer literacy and knowledge of relevant health care and administrative software. Good leadership, motivation, training, and goal-setting skills. Great organization and time management skills with the understanding of health and safety standards in the medical industry. Must have the ability to establish and implement effective workplace procedures and ensure policies are followed.   Excellent communication, interpersonal, and presentation skills. Must be detailed oriented and able to perform in a fast environment. Strong analytical thinking and problem-solving skills with proficiency in strong computer (EHR) and IT system capabilities i.e. Microsoft Office, Excel, Word, PowerPoint. 

Set strategic goals with sound analysis and projections for business success
Review and renew or establish standard operating procedures for organizational front desk operations.  
Establish and implement effective workplace front-end procedures
Ensure policies and best practices are up to industry standards and government regulations
Hire, train and monitor front-desk operations
Interact with patients and address their complaints
Coordinate regular staff meetings and performance reviews
Excellent analytical and problem-solving skills
Understanding of health and safety standards in the medical industry
Good understanding of regulatory, human relations and HIPAA 
Must have knowledge and the ability to complete Kronos payroll, PTO, and staffing schedules 

3-5 Years Preferred

Prior supervisory experience

Bachelor's degree Preferred

3 years’ experience in management and operations in Ambulatory Care setting