Director Business Operations Population Health

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.
Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.
The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.
Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.
More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.
Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

The Director of Business Operations is responsible for the evaluation, oversight, and implementation of the Center for Population Health’s business operations.  Responsibilities include but are not limited to revenue cycle management for population health programs, financial tracking, analysis, and reporting, capital and operating budget oversight, coding and billing compliance and optimization, contract management, monitoring strategic and operation goal status, trending, and outcomes.  Director works closely with population health leadership and care team and other departments and institutes within the CUHC organization. 

Revenue Cycle Management: Lead and optimize revenue cycle processes for population health initiatives, ensuring efficiency, accuracy, and alignment with organizational goals.
Financial Analysis & Reporting: Oversee financial tracking systems, conduct in-depth analyses, and produce actionable reports to guide strategic decision-making
Budget Oversight: Oversee and manage both capital and operating budgets, ensuring fiscal responsibility and alignment with long-term objectives for the department of population health
Coding & Billing Compliance: Ensure adherence to regulatory standards for population health and drive optimization in coding and billing practices to maximize reimbursement.
Contract Management: 
a. Manage and oversight vendor contracts to ensure contract requirements are met for business needs
b. Collaborate with managed care team to track and analyze quality incentive gaps, identify areas of opportunity and solutions to maximize incentive payments.   
Strategic Goal Monitoring: Track progress toward strategic and operational goals, proactively identifying areas for adjustment and improvement.

3-5 Years Preferred

 Leadership experience with managed care contracts and payer incentive programs
 Experience with Healthcare Management or Finance Management 

Bachelor's degree Required

Master's Degree Preferred

Communication – Ability to communicate with patients, visitors and coworkers
Knowledge of the resources and community-based organizations in the community
Ability to analyze reports and use data to drive performance results
Understanding of the healthcare and social services systems including processes for enrolling in public benefits