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This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness.
Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc.
COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED
Daily cleaning to include: starter stations, , air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily – twice per day.
All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs.
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.
Evaluation, assessment and treatment of patients in the hospital or outpatient setting. Oversite of physical therapist assistants, aides and front desk staff.
Communication with patients, families and other members of the health care team.
Responsible for supporting the ED clinical team in provision of patient care. This includes environmental readiness, assistance with procedures/care, carrying out specific duties, and effective communication. Support departmental initiatives including but not limited to patient throughput and customer service initiatives.
A nonexempt position responsible for the nursing care under the supervision of physicians,
providers and/or registered nurse(s).
May be involved in both the clinical and administrative areas including physical
assessments, medication administration, promotion of wellness through patient education
and teaching, care of the patient environment and organizational tasks.
Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Initiates and implements patient teaching plans.
Clinical direction, oversight and competency review is provided by medical providers and
ambulatory professional development team in coordination with office management.
Provides analytical and financial proposal development support to College faculty and
Applies research administration concepts to review complex grant/contract proposals.
Recommends changes to faculty and/or department administrators to ensure compliance
with sponsors’ rules and regulations.
Develops professional relationships with campus representatives responsible for award
issuance and maintenance.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Under the general supervision of the Director of Clinical Practice, the Clinical Access Navigator serves as a liaison between physicians, nurses, and patients.
Manages and documents patient phone calls pertaining to medical conditions and questions according to established department routine.
Registers and Schedules patients in EMR (Epic)
Efficiently operates computer, copier, fax machine, telephone system and performs numerous other clerical and technical duties in accordance with current procedures.
Maintains and utilizes knowledge of all departmental clinical and non-clinical resources.
This position will serve as a key resource to pediatric or primary care patient families.
Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
Verify insurance coverage and demographic information
Collect and receipt patient payments
Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
Schedule patients for appointments with community services when appropriate
Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
Inform patients of billing policies and managed care referral and/or pre-authorization requirements
Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
Provides support and counseling to patients and families as appropriate
Communicates with referring providers as appropriate to address patient and physician needs
Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care
Serves as a resource for community resources
Track and report weekly on all scheduled services
Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope
Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service. Financial clearance process encompasses any or all of the following job functions:
•Verifies insurance eligibility and plan benefits.
•Contacts patients with inactive insurance coverage to obtain updated insurance information
•Validates coordination of benefits between insurance carriers.
•Explains insurance plan coverage and benefits to patients, as necessary.
•Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper.
•Creates referrals for patients having a Cooper PCP. Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers.
•Refers patients with less than 100% coverage to Financial Screening Navigators.
•Identifies copayment, deductible and co-insurance information.
•Collects and processes patient liability payments prior to service.
Provides clear and concise documentation in systems.
Communicates daily with insurance companies, internal customers, providers and patients.