Job Listings

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

A nonexempt position responsible for performing a variety of duties in various ambulatory settings, including primary, multi-specialty, specialty practices. May be involved in both the clinical and administrative areas including assisting providers with patient care, and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.

The Physician Liaison (PL) role is dedicated to developing and cultivating relationships through face-to-face interaction with Physicians, Advanced Practice Providers and staff.   The PL will be responsible for visiting Cooper employed and independent Primary Care & Specialty Practices to share information on priority programs and services in order to generate new referrals and contribute to market share growth.    The PL develops and implements marketing/sales plans to increase patient volume in CUH services.      Responsible for a geographical territory encompassing specific counties throughout South/Central NJ within a defined territory.  Facilitates relationships with providers/staff by direct communication of CUH Services/Programs to generate new referrals and increase volume into the system.   The PL facilitates relationships with providers/staff by direct communication of CUH Services/Programs to generate new referrals and increase volume into the system.   Ability to present, probe, persuade and actively listen to referral source needs and respond with the right mix of service line and product attributes that produce results.   A key responsibility will be working with physicians in Cooper’s service area to understand needs, troubleshoot problems, communicate new programs and outreach activities and communicate issues back to health system administration.   Input from the PL is valuable relative to local market dynamics & economics.    Responsible for directly contacting regional physicians in their offices and is expected to spend approximately 70% of their time in the field working independently to share information on service lines and programs to generate new referrals and contribute to market share growth.   The PL will coordinate Outreach visits with Cooper Health providers and travel with them to facilitate introductions.   Develops and maintains database of referring physicians relative to demographics, referral trends and details as appropriate.   Maintains communication with CUH Physicians/Administrators to learn of initiatives and relay Barriers to Referrals.   Interacts with co-workers, visitors, and other staff consistent with the values at Cooper.   This person will understand the practice of medicine including referral relationship, payor requirements and other economic and financial influences.   Develop a working knowledge of Cooper’s clinical services, programs and strategic focus.   Knowledge of physicians, their referral patterns and hospital is very helpful.   Knowledge of South Jersey healthcare market is also helpful.

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). Maintains and demonstrates high standards of professional ethics.   1. Supports the activities of daily living to include bathing, dressing, grooming, oral care, feeding, toileting/hygiene, and assisting with mobility and transport. Demonstrates standard precautions including the care of patients in isolation and safe patient practice. 2. Performs technical duties as directed by RN, such as phlebotomy, vital signs, point of care testing, EKGs, Foley catheter care specific to population served and documents appropriately. 3. Identifies and communicates changes in patient’s status to RN and responds appropriately. Demonstrates standard precautions including the care of patients in isolation and safe patient practice. 4. Reinforces education of patient and family/responsible party regarding individual care needs and safety issues. 5. Participates in Cooper patient satisfaction initiatives and goals. Participates in the performance improvement activities. Assists in orientation of new hires. 6. Completes annual unit-specific competencies by specified due date. 7. Attends Staff Meetings when available for documents review of staff meeting minutes. 8. Assists in admission, transfers and discharges of patients to and from the unit

- Facilitates assignments of  the Patient Care Technologists to assist the Registered Nurses and the surgical team in providing  indirect and  non-patient care responsibilities.  - Contributes to quality patient care by serving as a significant member of the health care team.

Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.

Assists the Principal Investigator and other members of the research team with preparation   of IRB protocols, consent forms, continuing reviews, amendments, and maintenance of study budget.     Work as a team player with all involved in the studies.    MS Office experience  and , REDcap( experience a plus)

HCA Admitting Officer responsibilities include various activities related to patient intake and financially securing encounters through comprehensive insurance verification in a 24/7 operational department.   Facilitates accurate and thorough patient registration and confirm all compliance forms are obtained timely.  Execute administrative duties as requested by hospital units to include and not limited to admitting and discharging patients. Communicates as appropriate with the NJ Medical Examiners, the Sharing Network, and Funeral Directors. Initiates electronic death record via NJ EDRS. Submits notice of admissions to all payors as appropriate via electronic portal or fax transmittal.      Must ensure quality patient registration, point of service collections, positive telephone etiquette and patient satisfaction in support of Cooper University Hospital Mission and Core Values. Must be able to work independently and as a team with an enthusiastic personality.   Admitting Officer needs to have strong organizational skills along with the ability to improvise and adapt when faced with unforeseen circumstances that arise throughout each day within a professional medical environment.

- Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. - Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.    - Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. - Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits. - Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. - Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests. - Responsible for the integrity of pre-registration to include accurate health care coverage(s).  - Escalate operational, provider, or patient complaints along with other critical matters to leadership. - Knowledge of medical insurance and billing processes. - Must work well in stressful situations and display a high degree of efficiency at all times. - Strong emphasis on customer service.