Job Listings

Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous      waste, Radiation Safety, and Infection Control requirements.        Maintains Licensure, stays current and participates departmental training offered.          Performs procedures (Portables, E.R., Trauma, Fluoro OR and General) as needed.                 Demonstrates courteous behavior, positive attitude, etc. through polite communication with      all co- workers/guests.        Understands and appreciates the need to provide good customer service, both internal and      external.         Maintains work area: Reports maintenance issues for equipment, monitors supplies and      deficiencies, maintains paperwork particular to each department/office.        Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize      throughput of patients via Radiology Ambassador team.         Remains compliant of timekeeping rules:  Avoids early, late and unauthorized entries.        Attends greater than 80% of staff meetings to staff informed and supports initiatives.

Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous      waste, Radiation Safety, and Infection Control requirements.        Maintains Licensure, stays current and participates departmental training offered.          Performs procedures (Portables, E.R., Trauma, Fluoro OR and General) as needed.                 Demonstrates courteous behavior, positive attitude, etc. through polite communication with      all co- workers/guests.        Understands and appreciates the need to provide good customer service, both internal and      external.         Maintains work area: Reports maintenance issues for equipment, monitors supplies and      deficiencies, maintains paperwork particular to each department/office.        Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize      throughput of patients via Radiology Ambassador team.         Remains compliant of timekeeping rules:  Avoids early, late and unauthorized entries.        Attends greater than 80% of staff meetings to staff informed and supports initiatives.

Responsible for enhancing, supporting, and maintaining an application within the Cooper Health System. Troubleshoots, researches and solves technically challenging problems involving integrated systems

    An Application Architect is an industry-leading position that other organizations have used to optimize the Epic EMR after years of use. As Cooper matures its IT processes and features, it’s now become critical to have a more senior-level position who can understand the touch points across multiple applications, understand different data structures, and combine cross-application features into a seamless workflow   This position is responsible for overseeing the applications portfolio to ensure systems architecture, design, and strategy meets and supports business, functional, and technology requirements. Ensures ease of maintenance, application performance, and compatibility with new and existing systems. Identifies and documents all integration points across the applications portfolio for new and existing systems, including all third party vendor systems. Provides technical direction and guidance to application teams when implementing new systems.  Uses critical thinking in trouble-shooting, researching and solving technically challenging problems involving integrated systems.  

Responsible for enhancing, supporting, and maintaining an application within the Cooper Health System.  Coordinates the analysis, development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects

- Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues. - Serves as interpreter for Spanish speaking patients when needed.   - Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.   - Leads efforts to collect, analyze and evaluate patient concerns.   - Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.   - Responsible for meeting all regulatory regulations and standards.   - Responds to potentially serious incidents and reduces possible litigation.   - Provides leadership and consultation to committees, departments that affect patient needs and rights.   - Refers patients/families to appropriate services and resources.   - Provides leadership role in the inclusion of the patient/family experience.   - Is an integral part of the decision making process across the health system regarding patient experiences.   - Leads patient and family meetings.   - Serves as subject matter expert in Service Recovery.   - Information Resource

Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service.  Financial clearance process encompasses any or all of the following job functions: - Verifies insurance eligibility and plan benefits.  - Contacts patients with inactive insurance coverage to obtain updated insurance information - Validates coordination of benefits between insurance carriers. - Explains insurance plan coverage and benefits to patients, as necessary. - Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper. - Creates referrals for patients having a Cooper PCP.  Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers. - Refers patients with less than 100% coverage to Financial Screening Navigators. - Identifies copayment, deductible and co-insurance information. - Collects and processes patient liability payments prior to service.    Provides clear and concise documentation in systems. Communicates daily with insurance companies, internal customers, providers and patients.

Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service.  Financial clearance process encompasses any or all of the following job functions: - Verifies insurance eligibility and plan benefits.  - Contacts patients with inactive insurance coverage to obtain updated insurance information - Validates coordination of benefits between insurance carriers. - Explains insurance plan coverage and benefits to patients, as necessary. - Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper. - Creates referrals for patients having a Cooper PCP.  Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers. - Refers patients with less than 100% coverage to Financial Screening Navigators. - Identifies copayment, deductible and co-insurance information. - Collects and processes patient liability payments prior to service.    Provides clear and concise documentation in systems. Communicates daily with insurance companies, internal customers, providers and patients.

Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service.  Financial clearance process encompasses any or all of the following job functions: - Verifies insurance eligibility and plan benefits.  - Contacts patients with inactive insurance coverage to obtain updated insurance information - Validates coordination of benefits between insurance carriers. - Explains insurance plan coverage and benefits to patients, as necessary. - Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper. - Creates referrals for patients having a Cooper PCP.  Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers. - Refers patients with less than 100% coverage to Financial Screening Navigators. - Identifies copayment, deductible and co-insurance information. - Collects and processes patient liability payments prior to service.    Provides clear and concise documentation in systems. Communicates daily with insurance companies, internal customers, providers and patients.

Appointment scheduling to patients PCP within 7 days or discharges.  If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines   Facilitatepatient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments   Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider   Verify insurance coverage and demographic information. Collect and receipt patient payments   Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly   Schedule patients for appointments with community services when appropriate. Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient.   Inform patients of billing policies and managed care referral and/or pre-authorization requirements.Assists patients and their families with obtaining referrals from PCP to needed specialist when needed. Provides support and counseling to patients and families as appropriate   Communicates with referring providers as appropriate to address patient and physician needs. Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care.   Serves as a resource for community resources. Track and report weekly on all scheduled services. Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services.   Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope.