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Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Responsible for performing a variety of duties in various ambulatory settings, including primary, multi-specialty, specialty practices.
May be involved in both the clinical and administrative areas including assisting providers with patient care, and handling clerical, environmental, and organizational tasks.
Provides information to patients so they may fully utilize and benefit from the clinical services.
Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Greets, guides and manages patients and visitors throughout the campus.
Act as the primary contact for patients, visitors and staff.
Works closely with our courier services, security, staff and leadership within the building/campus.
Level one support and point person in partnership with our leadership, facilities and support services team for property issues.
Primary duties include fostering an environment of service excellence, superior patient
experience, employee and provider engagement; planning and supervising the daily
Activities of clinical and business operations in the assigned practice.
Implements and monitors compliance with enterprise-wide standard processes; optimizes
Resources.
Supports and operationalizes new growth initiatives.
Strives for continuous professional development.
Consistently and effectively communicates organizational information.
1. Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials...
Responsible for performing a variety of duties in various ambulatory settings, including primary, multi-specialty, specialty practices.
May be involved in both the clinical and administrative areas including assisting providers with patient care, and handling clerical, environmental, and organizational tasks.
Provides information to patients so they may fully utilize and benefit from the clinical services.
Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
Additional responsibilities to the Current Population Care Coordinator Position
Provide care coordination and management for all patients enrolled in Cooper’s Remote patient monitoring program within their scope and standards of practice
Triages patients with change in clinical status and follows escalation of care pathway
Utilizes disease specific clinical protocols to enhance patient care and outcomes
Responsible for processing all release of information requests and subpoenas in a timely and efficient manner ensuring accuracy of all requests. Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, Cooper University Health Care’s policy and HIPAA regulations.
- Completes release of information request including retrieving patient’s paper and electronic medical record.
This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services.
This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians.
Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written.
Must be skilled in use of computers and applications.
Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Control requirements. Maintains Licensure, stays current and participates departmental training offered. Performs procedures (Portables, E.R., Trauma, Fluoro OR and General) as needed. Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/guests. Understands and appreciates the need to provide good customer service, both internal and external. Maintains work area: Reports maintenance issues for equipment, monitors supplies and deficiencies, maintains paperwork particular to each department/office. Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize throughput of...