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- Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technician therapists to perform their duties in an effective manner.
- Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.
- Acts as a positive role model and team player demonstrating hospital mission and values.
- Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technician therapists to perform their duties in an effective manner.
- Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.
- Acts as a positive role model and team player demonstrating hospital mission and values.
- Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
- Serves as interpreter for Spanish speaking patients when needed.
- Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
- Leads efforts to collect, analyze and evaluate patient concerns.
- Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
- Responsible for meeting all regulatory regulations and standards.
- Responds to potentially serious incidents and reduces possible litigation.
- Provides leadership and consultation to committees, departments that affect patient needs and rights.
- Refers patients/families to appropriate services and resources.
- Provides leadership role in the inclusion of the patient/family experience.
- Is an integral part of the decision making process across the health system regarding patient experiences.
- Leads patient and family meetings.
- Serves as subject matter expert in Service Recovery.
- Information Resource
- Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
- Serves as interpreter for Spanish speaking patients when needed.
- Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
- Leads efforts to collect, analyze and evaluate patient concerns.
- Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
- Responsible for meeting all regulatory regulations and standards.
- Responds to potentially serious incidents and reduces possible litigation.
- Provides leadership and consultation to committees, departments that affect patient needs and rights.
- Refers patients/families to appropriate services and resources.
- Provides leadership role in the inclusion of the patient/family experience.
- Is an integral part of the decision making process across the health system regarding patient experiences.
- Leads patient and family meetings.
- Serves as subject matter expert in Service Recovery.
- Information Resource
Support and maintain successful unit-based throughput efforts through the facilitation of appropriate and timely bed assignments resulting in fair, safe, and balanced clinical workloads for all clinical team members.
Ensure that all available resources are utilized in an efficient, effective, fiscally responsible manner that supports the delivery of safe, high-quality care to all patients.
Identify, implement, and support the deployment of evidence-based interventions designed to maximize successful input, throughput and output related processes.
Support staff engagement by serving the unit in a consistent, supportive, compassionate, and nurturing manner.
Facilitate the successful and appropriate allocation of clinical resources through preemptive planning while also demonstrating the ability to execute safe and clinically appropriate strategies to address urgent and emergent clinical needs.
Serve as a role model/mentor empowering all clinical staff to identify innovative solutions to address patient needs while ensuring all clinical staff receive the support needed to practice in alignment with the full scope of their clinical role.
Support and empower the clinical team in the implementation of successful evidence-based practice changes in effort to address opportunities for improvement that are identified through quality, process, and performance improvement efforts.
Ensures the delivery of quality patient care through the coordination of organizational priorities at the direction of the Clinical Director . Assists the Clinical Director in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
Lead the collaboration of inter-professional care teams to achieve successful clinical outcomes for all patients.
Identify and support the elements of improved care quality including: improvements in nursing sensitive care quality indicators (NDNQI), effective care coordination,
mitigation of gaps /omissions in care, prevention of potential errors from reaching the bedside.
Support and maintain successful unit-based throughput efforts through the facilitation of appropriate and timely bed assignments resulting in fair, safe, and balanced clinical workloads for all clinical team members.
Ensure that all available resources are utilized in an efficient, effective, fiscally responsible manner that supports the delivery of safe, high-quality care to all patients.
Identify, implement, and support the deployment of evidence-based interventions designed to maximize successful input, throughput and output related processes.
Support staff engagement by serving the unit in a consistent, supportive, compassionate, and nurturing manner.
Facilitate the successful and appropriate allocation of clinical resources through preemptive planning while also demonstrating the ability to execute safe and clinically appropriate strategies to address urgent and emergent clinical needs.
Serve as a role model/mentor empowering all clinical staff to identify innovative solutions to address patient needs while ensuring all clinical staff receive the support needed to practice in alignment with the full scope of their clinical role.
Support and empower the clinical team in the implementation of successful evidence-based practice changes in effort to address opportunities for improvement that are identified through quality, process, and performance improvement efforts.
Ensures the delivery of quality patient care through the coordination of organizational priorities at the direction of the Clinical Director . Assists the Clinical Director in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
Lead the collaboration of inter-professional care teams to achieve successful clinical outcomes for all patients.
Identify and support the elements of improved care quality including: improvements in nursing sensitive care quality indicators (NDNQI), effective care coordination,
mitigation of gaps /omissions in care, prevention of potential errors from reaching the bedside.
Support and maintain successful unit-based throughput efforts through the facilitation of appropriate and timely bed assignments resulting in fair, safe, and balanced clinical workloads for all clinical team members.
Ensure that all available resources are utilized in an efficient, effective, fiscally responsible manner that supports the delivery of safe, high-quality care to all patients.
Identify, implement, and support the deployment of evidence-based interventions designed to maximize successful input, throughput and output related processes.
Support staff engagement by serving the unit in a consistent, supportive, compassionate, and nurturing manner.
Facilitate the successful and appropriate allocation of clinical resources through preemptive planning while also demonstrating the ability to execute safe and clinically appropriate strategies to address urgent and emergent clinical needs.
Serve as a role model/mentor empowering all clinical staff to identify innovative solutions to address patient needs while ensuring all clinical staff receive the support needed to practice in alignment with the full scope of their clinical role.
Support and empower the clinical team in the implementation of successful evidence-based practice changes in effort to address opportunities for improvement that are identified through quality, process, and performance improvement efforts.
Ensures the delivery of quality patient care through the coordination of organizational priorities at the direction of the Clinical Director . Assists the Clinical Director in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
Lead the collaboration of inter-professional care teams to achieve successful clinical outcomes for all patients.
Identify and support the elements of improved care quality including: improvements in nursing sensitive care quality indicators (NDNQI), effective care coordination, mitigation of gaps /omissions in care, prevention of potential errors from reaching the bedside.
This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness.
Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc.
COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED
Daily cleaning to include: starter stations, , air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily – twice per day.
All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs.
This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness.
Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc.
COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED
Daily cleaning to include: starter stations, , air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily – twice per day.
All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs.
